Company Information
Digital Delivery
Your first paid issue will be emailed and added to your Nava Library within 7 calendar days after checkout. New issues are delivered weekly thereafter. Earlier issues are included only when the selected plan explicitly includes archive access.
Nava Desk products are delivered electronically. No physical product is shipped or returned.
General Refund Rule
Trial charges and subscription payments are generally non-refundable after digital access is provided. This rule does not limit refunds required by applicable law.
Billing and Technical Exceptions
A refund or billing correction may be considered for a duplicate charge, an incorrect charge, or a verified technical failure that prevents access to the purchased content and cannot be resolved within a reasonable period.
Trials and Renewals
Each trial has a charge shown before purchase. After the selected trial, the subscription renews monthly at the disclosed price unless canceled before renewal.
Cancellation Is Not a Refund
To cancel, email support@navadeskhq.com no later than 11:59 p.m. Eastern Time on the day before renewal. We confirm cancellation and the access end date by email. Future deliveries stop on that date; charges already processed are not automatically refunded.
Requesting Review
Contact support@navadeskhq.com with the account email, charge date, amount, and reason for the request. We may request information reasonably necessary to verify the transaction.